Shipping & Returns
Shipping Information
We strive to deliver your order quickly and safely.
Delivery Time: Orders are usually processed within 1–2 business days. Delivery typically takes 2–5 business days, depending on your location.
Shipping Cost: Shipping fees are calculated at checkout based on your address and order weight.
Delivery Area: We deliver throughout Serbia. For remote areas, delivery may take a little longer.
Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking details.
Order Processing
Please ensure your shipping address and contact details are correct before placing your order. Orders cannot be modified once they are processed.
Returns & Exchanges
Your satisfaction is our priority. If you’re not completely satisfied with your purchase, you can return or exchange it under the following conditions:
Return Period: Items may be returned within 14 days of delivery.
Condition: Products must be unused, in original packaging, and with all labels intact.
Non-Returnable Items: Due to safety regulations, fireworks and pyrotechnics cannot be returned once shipped or opened.
Return Process:
Contact our support team at [insert email] with your order number.
Our team will confirm eligibility and provide return instructions.
Refunds are processed within 7–10 business days after receiving the returned product.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund as soon as possible.